Hey Billy,
Glad to hear you guys have been impressed so far!
I worry sometimes that our lack of negative reviews makes people think that we delete bad reviews or that the reviews are fake (they're not). Every customer gets the same automated link to leave a review, and we don't modify them or incentivize them in any way.
That's not to say we never mess up. But when we do, we own up to it, apologize, and do what we can to make it right.
And if for some reason the bike just doesn't end up working out for someone, we take it back and fully refund the purchase (including shipping). No one should have to pay a dime for a bike that they don't love.
WOWing our customers is the most important thing in our company culture, and it guides every decision we make.
- Aaron @ Bunch