FREQUENTLY ASKED QUESTIONS

We've gathered the questions we're asked most often and their answers for you here. If you don't see your question, please contact us Here and we'll get back to you ASAP.

General Questions

Is a cargo bike hard to pedal? Do you have to be in shape? What about hills?

Our cargo bikes are surprisingly easy to pedal! You do not have to be a biker or be in shape. There are 8 gears, so if you have trouble, you can shift to a lower gear. The electric version also has a powerful motor that assists you as you pedal. If you turn the assist to its highest level, you can pedal very easily, even uphill or fully loaded. Contact one of our ambassadors and try it out for yourself!

How does the 3-wheel bike turn? Is it hard to turn?

Our cargo bikes are easy to turn, but they do turn differently from two-wheeled bikes. The entire cargo box turns as one piece, with the handlebars. The pivot point is underneath the box. You swing the handlebars to one side, a little like turning a shopping cart, and the rest of the bike will follow! It may take twenty to thirty minutes to get comfortable with the turning motion when you first start riding.

How can I test ride a bike?

Visit the Try Our Bikes page to connect with an ambassador or dealer near you. You're also welcome to stop by our Denton, TX warehouse anytime for a test ride.

How do you load the bike without it tipping over?

Our cargo bikes have parking brakes that keep the wheels securely locked in place while you are parked or loading. They stay upright and stable because they have three wheels. Hopping on and off easily is a big perk of a three-wheel cargo bike!

How do I transport the cargo bike with my car?

The downside of a cargo bike with large capacity is the difficulty of transporting it. The bikes do not easily disassemble, so they must be moved in one piece. They do fit in most short-bed pickup trucks. Other options are long-bed pickup trucks, minivans, or small utility trailers. If you plan to take your cargo bike on vacation, consider renting a small U-Haul utility trailer. U-Haul has great daily rates and no mileage fees.

What's the best way to lock my bike?

We have several locks on our Accessories page. We recommend the Kryptonite New York Fahgettaboutit chain, which comes with a replacement guarantee if your bike is ever stolen. If you park overnight in a high-theft area, you can add an Abus or Kryptonite U-lock around one of the front wheels and the frame. Our 2020 model bikes include a rear wheel frame lock sometimes called a “cafe lock,” for shorter stops in lower-risk areas.

Will strangers stop me and say how cool my cargo bike is?

Yes! Riding a cargo bike automatically makes you a local celebrity. Expect to get lots of compliments, waves, questions, and ride requests. We’re not joking!

Where do I get repairs or maintenance done?

Any local bike shop should be capable of repairing, servicing, or replacing the components of your cargo bike. Some shops will not work on the bike if it can’t fit through the front doors, so call and check first. If you have a problem with the electric system (motor, control panel, or battery), please contact us at info@bunchbike.com. We will troubleshoot the issue or replace the part as needed. We also recommend Velofix, which is a mobile repair franchise that can repair or tune-up your bike at home.

What is the best way to contact Bunch Bikes?

Our business hours are Monday - Friday, 8:00 AM - 4:00 PM CST. During this time you can reach us by phone at 800-730-9497. You can also send us a message on Facebook or Instagram @bunchbikes, or email us at info@bunchbike.com. We value our employees and their family time… so outside of business hours, please leave us a voicemail or message and we’ll respond on the next business day. Or try contacting one of our ambassadors if you have questions about the Bunch life!

Kids & Cargo Bikes

Are seat belts included

Yes! The Original comes with 4 over-the-shoulder seat belts installed, and the Preschool comes with 6. The seat belt shoulder straps are fully adjustable to any size from toddler to school-age.

Do my kids need to wear helmets?

Yes! Children should always wear helmets when riding in a bike of any kind.

Can an infant/toddler ride in the bike?

Yes! You can buy a Melia infant seat or Melia toddler seat. These are designed for use in cargo bikes, and they attach directly to the benches. Some customers have bolted car seat bases into the cargo box, but we don’t have an official car seat mounting option at this time. Toddlers 12 months and older can also ride in the Yepp Maxi seat that attaches to the rear rack. Some parents ride with their infants from birth; others wait until six months, ten months, or twelve months. Please consult your pediatrician and your local laws to decide on the appropriate time for your family.

How many children can fit in the cargo box?

A bunch! The Original comes equipped with two benches and four child seat belts, so four kids can fit inside the box. You can install a Yepp Maxi child seat on the rear cargo rack to add a fifth. The Preschool comes equipped with six child seat belts, so you can transport up to seven children by adding the Yepp Maxi.

Can the benches be removed?

Yes! Each bench is secured by a metal latch. To remove, simply undo the latch and slide out the bench panel. Removing the benches creates more space for big grocery runs, Christmas trees, or piano keyboards! (Yes, really.)

Can I add a child seat to the back of a bike?

Yes! We recommend the Yepp Maxi child seat with rear rack adapter.

Can an adult ride in the cargo box too?

Yes… can you say date night?! An adult can ride in the cargo box along with a child or two, as long as the total weight in the cargo box does not exceed 220 pounds. The adult needs to sit on the bench closest to the handlebars for safest weight distribution.

Electric Motor Questions

How does the motor work?

On all of our cargo bikes, the motor is located in the hub of the rear wheel. It is powered by a rechargeable battery pack stored in the rear cargo rack. The motor uses a torque sensor in the pedals to adjust the motor's output based on how hard you are pedaling. You can adjust the level of pedal assistance using the control panel mounted on the handlebars. At the higher levels, the electric motor can make biking uphill feel as easy as biking on level ground. You can also use the included thumb throttle to manually control the motor without pedaling.

How long does the battery last?

It depends on how much power you use from the motor. During normal use, the typical range 20-30 miles on a single charge. If you frequently ride using full power (lots of hills, large heavy loads), you can expect to be on the lower end of that range.

How long does the battery take to charge?

It can take 4-6 hours to fully charge the battery. The battery charger is an AC adapter that looks similar to a laptop charger. The charger shows a red light when charging and a green light when fully charged. The battery is removable, so you can easily bring it indoors to charge; you need a key to remove it, so it cannot be stolen. We recommend charging at home overnight, or at work during the day. You can purchase an extra charger on our Accessories page.

I’m not sure if I want the electric version. Can I add the motor later?

Yes! We keep extra motors and electric parts in stock. If you want to add an electric system to your non-electric bike, we are happy to ship you the parts. The cost would be the difference in price between the non-electric and electric bike, plus shipping. You would want to find a local e-bike shop that would be willing to install the motor. A great option for this is Velofix mobile bike repair, if available in your area.

Bike Details & Specifications

How much weight can you put in the cargo box?

The cargo box of all bikes is rated to hold 220 pounds in the cargo box.

How much total weight can you load on the bike?

For all bikes, there is a maximum load limit of 400 pounds total on the bike.

I’m really short (or really tall). Will I be able to ride the bike?

For all bikes - The saddle and handlebars have a lot of room for adjustment. The bike can comfortably accommodate riders with heights of 5’2” to 6’5”.

Payments & Policies

What payment methods do you accept?

We accept all major credit cards through our secure checkout provided by Shopify. We also accept Apple Pay, Paypal, and offer payment plans through Klarna.

Do you have any financing or payment plans?

Yes, we offer financing through Klarna. See if you’re pre-approved by clicking the link near the “add to cart” button on each bike page.

What is your return policy?

Due to the large size of our cargo bikes, and the associated freight costs, all sales of cargo bikes are final. We are not able to offer a refund or credit. Of course, if the bike is damaged in shipping or defective in some way, please contact us right away and we'll take care of you. Unopened accessories can be returned within 30 days. Contact us at info@bunchbike.com if there is a concern with your order.

What is your warranty policy?

Our bike frames are covered under a lifetime repair or replace warranty. This includes defects caused by corrosion or fatigue but excluding corrosion caused by scratch penetration of powder coating. We cover the following under a 2 year warranty: 1) The battery and motor system. 2) The wooden panels of the cargo box – includes delamination of wood but excludes any deterioration of wood caused by penetration of the protective surface by wear and tear or deep scratching. 3) Non “wear and tear” items including the following: Saddle, Seat Post, Brake Calipers, Brake Levers, Gear Shifter, Rear Rack, Pivot shaft and bearings. The following items are considered “wear and tear” items and are not covered under any warranty: Tires, Inner Tubes, Valves, Wheels, Spokes, Brake Pads, Handlebar Grips, Bell, Chain, Gear Cables, Brake Cables, Fenders, Reflectors, Rain Cover, Loose nuts or bolts. The warranty starts the day of delivery, is non-transferable, and expires in the case of improper use or inadequate maintenance. Improper use is defined as riding directly up and down curbs, side impact against curbs, riding on two wheels (on a 3-wheel bike), loading of the cargo box above the maximum load of 220 pounds, damage arising from exceeding the design speed of the cycle or extended off road use (i.e. racing), damage as a result of an impact caused in an accident or malicious damage, using the bike in any commercial application such as renting or marketing, or if the standard components on the bike have been upgraded, modified, or removed. Bunch Bikes reserves the right to decide the cause of any warranty claim items, and our judgement is binding.

Unanswered Questions?

Call our customer service

800 - 730 - 9497