FREQUENTLY ASKED QUESTIONS

We've gathered the questions we're asked most often and their answers for you here. If you don't see your question, please contact us Here and we'll get back to you ASAP.

General Questions

What happened to Urban Tribe?

Bunch Bikes launched in April 2018. We’re the same company as Urban Tribe, with a new name. We wanted a brand that was more fun and family-focused (and less of a mouthful) than Urban Tribe Cargo Bicycles was. If you have an Urban Tribe cargo bike, we’ll continue to provide you customer support and honor your warranty.

Is a cargo bike hard to pedal? Do you have to be in shape? What about hills?

No, our cargo bikes are easier to pedal than they might look. You don't have to be a biker or be in-shape to ride. There are 6 gears, so if you have trouble pedaling, shift to a lower gear. The electric version's motor makes it easier to ride the bike when fully loaded or riding up hills.

How does the 3-wheel bike turn? Is it hard to turn?

Our 3-wheel cargo bike is easy to turn, although it can take a couple of rides to get used to it. The entire cargo box turns as one piece, with the handlebars. The pivot point is underneath the middle of the cargo box. So, the front half of the bike turns first, and the rear of the bike follows. If you've ever push a 6-wheeled shopping cart, it kind of feels like that.

How can I test ride a bike?

We have a few dealers, but are primarily a direct to customer business.. If a test-ride is a "must", send us a message. We may have an awesome customer in your area willing to let you try their bike. If you live in Texas or Oklahoma, you’re welcome to stop by our warehouse in Denton for a test ride on one of the bikes.

How do you load the bike without it tipping over?

Our cargo bikes have parking brakes to keep the wheels still while parked or loading. The Original stays upright, because it has 3-wheels to stand on. The Swift has a double-sided kickstand that lifts the front wheel off the ground for loading.

How do I transport the cargo bike with my car?

The downside of having cargo bikes with large carrying capacity, is the limited transport options. The bikes do not easily break down, so they must be moved in one piece. The bikes fit in most short-bed pick-up trucks. Other options are long-bed pick-up trucks, mini-vans, or small utility trailers. If you’re taking your cargo bike on vacation, consider renting a small U-Haul utility trailer. U-haul trailers have great daily rates (no mileage fees). This works best if there is a U-Haul drop-off location near your destination.

Will the cargo bike fit through my front door?

The Original is 34” wide at its widest point (between the frame on either side of the cargo box). This is a narrow fit into 36” wide exterior doors. The Swift is 28” wide at its widest point (the handlebars), and will be able to fit through any door.

What's the best way to lock my bike?

We recommend a thick chain lock from Kryptonite that comes with a “replacement guarantee” if your bike is ever stolen. In addition, you can also add a thick Abus or Kryptonite U-lock around one of the front wheels and the frame. This two lock system would deter most would be bike thieves.

Will strangers stop me and say how cool my cargo bike is?

Yes! Riding a cargo bike automatically makes you a sort of local celebrity. Expect to be stopped often for compliments and ride requests (we're not joking).

Where do I get repairs or maintenance done?

Any local bike shop should be capable of repairing, replacing, or servicing the components of your cargo bike. Some shops will not work on the bike if it can’t fit through the front doors, so call and check first. In the event of a crash or damage to the frame, contact a local metal fabricator/welder. If you have a problem with the electric system (motor, control panel, or battery), please contact us at info@bunchbike.com. We will troubleshoot the issue, or replace the part, as necessary.

Why are Bunch cargo bikes more affordable than other brands?

Most of our high-priced competitors fall into two categories. 1) European brands who make their bikes in Europe (high labor costs) and then sell them in North America via distributors who markup the price. 2) Bespoke companies in the U.S. making made-to-order cargo bikes, at a high labor cost. We are a U.S. company that uses bulk overseas manufacutring to significantly reduce our costs. We then sell direct to customers through our website or via dealers, with no markup for distributors.

What is the best way to contact Bunch Bikes?

Our business hours are Tuesday - Friday: 8:00AM - 3:00PM CST. During this time you can reach us by phone at 855 - 400 - 0078. You can also send us a message on Facebook or Instagram @bunchbikes, or email us at info@bunchbike.com. Outside of business hours, our employees are spending time with their families. So leave us a voicemail or message and we'll respond next business day. Promise.

Why do your business hours only go to 3:00PM?

We're a company that believes in families spending time together daily. Time with kids shouldn't be exclusive to the weekends. We give our employees Mondays off, and close the doors (and the email) at 3pm each work day. We understand that you might have a question for us outside of this time. That's why we make it a priority to be REALLY good at responding to customers. If you have a question, leave us a voicemail. We’ll see it, and return your call next business day. Promise. The same goes for email and social messages.

Kids & Cargo Bikes

Are seat belts included

Yes. The Original comes with 4 over-the-shoulder seat belts installed. The Swift comes with 2 seat belts installed. The seat belts are designed to fit every size child. Each shoulder strap is fully adjustable. A velcro cinch strap keeps the two belts tight behind the shoulders and stops the belts from slipping off.

Do my kids need to wear helmets?

Yes, children should always wear helmets when riding in a bike of any kind.

Can an infant/toddler ride in the bike?

Yes. We will soon stock Melia infant/toddler cargo bike seats for our bikes that attach to the benches. Another option is to use your infant car seat. An infant car seat and base fit in the cargo box with one of the benches removed. To secure the seat, it's recommended to bolt the car seat base to the floor of the cargo box. This would require you to drill bolt holes in both the floor of the cargo box and the car seat base. You would also need to buy the necessary nuts and bolts. Please consult with your pediatrician and your local laws, on an appropriate time to begin biking with your infant.

How many children can fit in the cargo box?

A bunch! The Original comes equipped with 2 benches and 4 child seat belts, so 4 kids can fit inside the box. You can install a Yepp Maxi child seat (sold separately) on the rear cargo rack to add a 5th. The Swift has one bench with two seat belts, and likewise, a 3rd could be added by installing a child seat on the rear rack.

Can the benches be removed?

Yes. Each bench is secured in place by a metal latch. Simply undo the latch, and slide out each of the bench panels.

Can I add a child seat to the back of a bike?

Yes. There are several child seat options that could work. Our recommended choice is the Yepp Maxi child seat, plus the Yepp Rear Rack Adapater.

Can an adult ride in the cargo box too?

Yes… can you say date night?! Or an adult can ride in the cargo box with a child or two, as long as the total weight limit in the cargo box does not exceed 220 pounds. The adult needs to sit on the bench closest to the handlebars.

I have a daycare / pre-school. Do you make any bigger bikes?

Yes, we have a 6-seater day care model that we'll be testing in with a couple of pre-schools in Fall 2018. Send us a message if you’re interested in knowing more.

Electric Motor Questions

How does the motor work?

On both of our cargo bikes, the motor is located in the hub of the rear wheel. It is powered by a rechargeable battery pack stored in the rear cargo rack. The motor uses a torque sensor in the pedals to adjust the motor's output based on how hard you are pedaling. You can adjust the level of pedal-assist from the motor using the control panel mounted on the handlebars. The electric motor can make biking up hills feel like level ground.

How long does the battery last?

It depends on how much power you use from the motor. The range can be anywhere from 15-25 miles on a single charge. If you ride using full power all the time you can expect to be on the lower end of that range. If you use the motor sparingly, you can stretch the battery up to a distance of 20-25 miles.

How long does the battery take to charge?

It can take 6-8 hours to fully charge the battery. The battery charger is an AC adpater that looks similar to a laptop charger. The carger shows a red light when charging and a green light when fully charged. The battery is removable, and we recommend charging it at home overnight, or at work during the day.

I’m not sure if I want the electric version. Can I add the motor later?

Yes, we keep extra motors and electric parts in stock. If you ever want to add an electric system to your non-electric bike, we are happy to ship you the parts. The cost would be the difference in price between the non-electric and electric bike, plus shipping. You would want to make sure you had a local e-bike shop that would be willing to install the parts. A great option for this is Velofix mobile bike repair, if you have one in your area.

Bike Details & Specifications

What are the dimensions of the bike?

The Original - 90"L x 34"W x 45"H | The Swift - 99"L x 28"W x 42"H.

What are the internal dimensions of the cargo box?

The Original - 34.5”L x 24.25”W x 20”H | The Swift - 32.5"L x 22in"W x 14.5"H

How much weight can you put in the cargo box?

The cargo box of both bikes is rated to hold 220 pounds.

How much total weight can you load on the bike?

For both bikes, there is a maximum load limit of 350 pounds total on the bike.

What is the total weight of the bike?

The Original Electric - 148 pounds | The Original Standard - 130 pounds | The Swift Electric - 102 Pounds | The Swift Standard - 84 pounds

What is the bike frame made of?

Our cargo bike frames are made of hi-tensile steel.

I’m really short (or really tall). Will I be able to ride the bike?

For The Original - The saddle and handlebars have a lot of room for adjustment. The bike can comfortably accommodate riders with heights of 5’2” to 6’5”. Most riders will be able to sit fully upright on the saddle, while tall riders may have a slight forward lean. Both the seat and handlebars have quick-release levers for easy tool-free adjustment. Shorter riders may need to release their outside hand from the handlebars when making a very sharp turn. The Swift can accommodate riders with heights of 5’0” to 6’2”.

Shipping & Delivery

How long does it take to receive my cargo bike?

Bikes are typically delivered 1-2 weeks after placing your order. Our bikes ship via ground LTL, and so delivery times will depend on your distance from Denton, Texas. In back-order or out-of-stock scenarios, the estimated ship times will be listed on the bike or product page.

Do you ship to Hawaii, Alaska, or internationally?

For now, we are only shipping to North America (and Caribbean). For those living in HI, AK, or Canada, we'll need to get an individual shipping quote for you. Contact us with your full address, and we will let you know the freight cost.

How much does shipping cost?

The shipping rates are specific to each state, and based on the distance from our Texas warehouse. To see the cost of shipping a bike to you, add a bike to your cart and enter your address at checkout. For those living in HI, AK, or outside the U.S., contact us with your address and we will get a freight quote for you. For more information about shipping options and costs, go to our Shipping page.

Do you offer local pick-up?

Yes. If you live in Texas or Oklahoma, select Local Pick Up as your shipping method at checkout. We will then contact you to schedule a time to pick-up your bike from our Denton, TX warehouse. If you live in another state, and want to pickup your bike in person, contact us and let us know.

Do the cargo bikes ship fully assembled?

Yes, all bikes are shipped to your home 100% fully assembled and ready to ride. We no longer offer the option to ship unassembled bikes.

Payments & Polcicies

What payment methods do you accept?

We accept all major credit cards through our secure checkout provided by Shopify. We also accept Apple Pay, Amazon Pay, Paypal, and offer payment plans through Klarna.

Do you have any financing or payment plans?

Yes, we offer financing through Klarna. See the full details under the "Add to Cart" button on the bike pages.

What is your return policy?

Due to the large size of our cargo bikes, and the associated freight costs, all sales of cargo bikes are final. We are not able to offer a refund or credit. Of course, if the bike is damaged in shipping or defective in some way, please contact us right away and we'll take care of you. Unopened accessories can be returned within 30 days. Contact us at info@urbantribecargobicycles.com if there is a concern with your order.

What is your warranty policy?

Our bike frames are covered under a lifetime repair or replace warranty. This includes defects caused by corrosion or fatigue but excluding corrosion caused by scratch penetration of powder coating. We cover the following under a 2 year warranty: 1) The battery and motor system. 2) The wooden panels of the cargo box – includes delamination of wood but excludes any deterioration of wood caused by penetration of the protective surface by wear and tear or deep scratching. 3) Non “wear and tear” items including the following: Saddle, Seat Post, Brake Calipers, Brake Levers, Gear Shifter, Rear Rack, Pivot shaft and bearings. The following items are considered “wear and tear” items and are not covered under any warranty: Tires, Inner Tubes, Valves, Wheels, Spokes, Brake Pads, Handlebar Grips, Bell, Chain, Gear Cables, Brake Cables, Fenders, Reflectors, Rain Cover, Loose nuts or bolts. The warranty starts the day of delivery, is non-transferable, and expires in the case of improper use or inadequate maintenance. Improper use is defined as riding directly up and down curbs, side impact against curbs, riding on two wheels (on a 3-wheel bike), loading of the cargo box above the maximum load of 220 pounds, damage arising from exceeding the design speed of the cycle or extended off road use (i.e. racing), damage as a result of an impact caused in an accident or malicious damage, using the bike in any commercial application such as renting or marketing, or if the standard components on the bike have been upgraded, modified, or removed. Bunch Bikes reserves the right to decide the cause of any warranty claim items, and our judgement is binding.

Unanswered Questions?

Call our customer service

855 - 400 - 0078