FREQUENTLY ASKED QUESTIONS

Yes. The Original comes with 4 over-the-shoulder seat belts installed. The Swift comes with 2 seat belts installed. The seat belts are designed to fit every size child. Each shoulder strap is fully adjustable. A velcro cinch strap keeps the two belts tight behind the shoulders and stops the belts from slipping off.

Yes, children should always wear helmets when riding in a bike of any kind.

Yes. We will soon stock Melia infant/toddler cargo bike seats for our bikes that attach to the benches. Another option is to use your infant car seat. An infant car seat and base fit in the cargo box with one of the benches removed. To secure the seat, it's recommended to bolt the car seat base to the floor of the cargo box. This would require you to drill bolt holes in both the floor of the cargo box and the car seat base. You would also need to buy the necessary nuts and bolts. Please consult with your pediatrician and your local laws, on an appropriate time to begin biking with your infant.

A bunch! The Original comes equipped with 2 benches and 4 child seat belts, so 4 kids can fit inside the box. You can install a Yepp Maxi child seat (sold separately) on the rear cargo rack to add a 5th. The Swift has one bench with two seat belts, and likewise, a 3rd could be added by installing a child seat on the rear rack.

Yes. Each bench is secured in place by a metal latch. Simply undo the latch, and slide out each of the bench panels.

Yes. There are several child seat options that could work. Our recommended choice is the Yepp Maxi child seat, plus the Yepp Rear Rack Adapater.

Yes… can you say date night?! Or an adult can ride in the cargo box with a child or two, as long as the total weight limit in the cargo box does not exceed 220 pounds. The adult needs to sit on the bench closest to the handlebars.

Yes, we have a 6-seater day care model that we'll be testing in with a couple of pre-schools in Fall 2018. Send us a message if you’re interested in knowing more.

On both of our cargo bikes, the motor is located in the hub of the rear wheel. It is powered by a rechargeable battery pack stored in the rear cargo rack. The motor uses a torque sensor in the pedals to adjust the motor's output based on how hard you are pedaling. You can adjust the level of pedal-assist from the motor using the control panel mounted on the handlebars. The electric motor can make biking up hills feel like level ground.

It depends on how much power you use from the motor. The range can be anywhere from 15-25 miles on a single charge. If you ride using full power all the time you can expect to be on the lower end of that range. If you use the motor sparingly, you can stretch the battery up to a distance of 20-25 miles.

It can take 6-8 hours to fully charge the battery. The battery charger is an AC adpater that looks similar to a laptop charger. The carger shows a red light when charging and a green light when fully charged. The battery is removable, and we recommend charging it at home overnight, or at work during the day.

Yes, we keep extra motors and electric parts in stock. If you ever want to add an electric system to your non-electric bike, we are happy to ship you the parts. The cost would be the difference in price between the non-electric and electric bike, plus shipping. You would want to make sure you had a local e-bike shop that would be willing to install the parts. A great option for this is Velofix mobile bike repair, if you have one in your area.

The Original - 90"L x 34"W x 45"H | The Swift - 99"L x 28"W x 42"H.

The Original - 34.5”L x 24.25”W x 20”H | The Swift - 32.5"L x 22in"W x 14.5"H

The cargo box of both bikes is rated to hold 220 pounds.

For both bikes, there is a maximum load limit of 350 pounds total on the bike.

The Original Electric - 148 pounds | The Original Standard - 130 pounds | The Swift Electric - 102 Pounds | The Swift Standard - 84 pounds

Our cargo bike frames are made of hi-tensile steel.

For The Original - The saddle and handlebars have a lot of room for adjustment. The bike can comfortably accommodate riders with heights of 5’2” to 6’5”. Most riders will be able to sit fully upright on the saddle, while tall riders may have a slight forward lean. Both the seat and handlebars have quick-release levers for easy tool-free adjustment. Shorter riders may need to release their outside hand from the handlebars when making a very sharp turn. The Swift can accommodate riders with heights of 5’0” to 6’2”.

Bikes are typically delivered 1-2 weeks after placing your order. Our bikes ship via ground LTL, and so delivery times will depend on your distance from Denton, Texas. In back-order or out-of-stock scenarios, the estimated ship times will be listed on the bike or product page.

For now, we are only shipping to North America (and Caribbean). For those living in HI, AK, or Canada, we'll need to get an individual shipping quote for you. Contact us with your full address, and we will let you know the freight cost.

The shipping rates are specific to each state, and based on the distance from our Texas warehouse. To see the cost of shipping a bike to you, add a bike to your cart and enter your address at checkout. For those living in HI, AK, or outside the U.S., contact us with your address and we will get a freight quote for you. For more information about shipping options and costs, go to our Shipping page.

Yes. If you live in Texas or Oklahoma, select Local Pick Up as your shipping method at checkout. We will then contact you to schedule a time to pick-up your bike from our Denton, TX warehouse. If you live in another state, and want to pickup your bike in person, contact us and let us know.

Yes, all bikes are shipped to your home 100% fully assembled and ready to ride. We no longer offer the option to ship unassembled bikes.

We accept all major credit cards through our secure checkout provided by Shopify. We also accept Apple Pay, Amazon Pay, Paypal, and offer payment plans through Klarna.

Yes, we offer financing through Klarna. See the full details under the "Add to Cart" button on the bike pages.

Due to the large size of our cargo bikes, and the associated freight costs, all sales of cargo bikes are final. We are not able to offer a refund or credit. Of course, if the bike is damaged in shipping or defective in some way, please contact us right away and we'll take care of you. Unopened accessories can be returned within 30 days. Contact us at info@urbantribecargobicycles.com if there is a concern with your order.

Our bike frames are covered under a lifetime repair or replace warranty. This includes defects caused by corrosion or fatigue but excluding corrosion caused by scratch penetration of powder coating. We cover the following under a 2 year warranty: 1) The battery and motor system. 2) The wooden panels of the cargo box – includes delamination of wood but excludes any deterioration of wood caused by penetration of the protective surface by wear and tear or deep scratching. 3) Non “wear and tear” items including the following: Saddle, Seat Post, Brake Calipers, Brake Levers, Gear Shifter, Rear Rack, Pivot shaft and bearings. The following items are considered “wear and tear” items and are not covered under any warranty: Tires, Inner Tubes, Valves, Wheels, Spokes, Brake Pads, Handlebar Grips, Bell, Chain, Gear Cables, Brake Cables, Fenders, Reflectors, Rain Cover, Loose nuts or bolts. The warranty starts the day of delivery, is non-transferable, and expires in the case of improper use or inadequate maintenance. Improper use is defined as riding directly up and down curbs, side impact against curbs, riding on two wheels (on a 3-wheel bike), loading of the cargo box above the maximum load of 220 pounds, damage arising from exceeding the design speed of the cycle or extended off road use (i.e. racing), damage as a result of an impact caused in an accident or malicious damage, using the bike in any commercial application such as renting or marketing, or if the standard components on the bike have been upgraded, modified, or removed. Bunch Bikes reserves the right to decide the cause of any warranty claim items, and our judgement is binding.